Complaints and Returns

The Seller undertakes to deliver the Goods without defects.
The Seller is liable to the Customer who is a Consumer under the warranty for defects under the terms of art. 556 - 576 of the Civil Code. In relation to Clients who are Entrepreneurs, the warranty is excluded.
Complaints arising from the violation of the Customer's rights guaranteed by law or under these Regulations should be addressed to the following address: FOUNDATION FOR ENTERPRISE DEVELOPMENT "TWÓJ STARTUP", Swiss Villa, 2 Avenue Road, Southgate, London N14 4EJ, to the e-mail address: contact@lublub.shop, phone number +44 07880357156.
In order to consider the complaint, the Customer should send or deliver the Goods under complaint, attaching the proof of purchase if possible. The goods must be delivered or sent to the address indicated in point 3.
The seller undertakes to consider each complaint within 14 days.
In the event of deficiencies in the complaint, the Seller will call the Customer to supplement it to the extent necessary, immediately, but not later than within 7 days from the date of receipt of the request by the Customer.

The Customer may submit complaints to the Seller in connection with the functioning of the Store and the use of the Services. Complaints may be submitted in writing to the following address: rights guaranteed by law or under these Regulations should be addressed to the following address: FOUNDATION FOR ENTERPRISE DEVELOPMENT "TWÓJ STARTUP", Swiss Villa, 2 Avenue Road, Southgate, London N14 4EJ, to the e-mail address: contact@lublub.shop, phone number +44 07880357156.
In the complaint, the Customer should provide his name and surname, correspondence address, type and description of the problem.
The Seller undertakes to consider each complaint within 14 days, and if it was not possible, to inform the Customer during this period when the complaint will be considered. In the event of deficiencies in the complaint, the Seller will call the Customer to supplement it to the extent necessary within 7 days from the date of receipt of the request by the Customer.

The Customer who is a Consumer has, the following options for using out-of-court complaint and redress procedures:

is entitled to apply to a permanent amicable consumer court operating at the Trade Inspection with a request to settle a dispute arising from the concluded Sales Agreement;
is entitled to apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Customer and the Seller;
may obtain free assistance in resolving a dispute between the Customer and the Seller, also using the free assistance of a consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers). Advice is provided by the Consumer Federation at the toll-free consumer hotline number 800 007 707 and by the Polish Consumers Association at the email address : porady@dlakonsumentow.pl;
submit your complaint via the EU ODR online platform, available at: http://ec.europa.eu/consumers/odr/.

Download files: